jvaz
Newbie
Joined: 18 Aug 2008
Posts: 1
Career Advice: +0/-0
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 Posted: Mon Aug 18, 2008 12:32 pm Post subject: Please help review my resume! |
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[REMOVED PERSONAL DETAILS]
Highly organized, self-motivated professional with 15 years of experience in the Cruise, Hotel and Tourism industry, managing business relations and special projects with well-developed interpersonal skills and the ability to motivate and direct others in a cooperative team environment.
Skills
Operations Management & Project Redesign
Customer Relationship Development
Sales & Budget Development
Training & Coaching
Financial analysis
Inventory Control/Payroll
Experience
June 2004 – Present: Câmara Municipal de Lisboa, Department of Finance, Lisbon
Commercial Finance Manager
- Providing business analysis to implement improvements, drive change and performance.
- Team with the Internal Auditors and participating in project work across the finance function.
- Manage multiple budgets and accounts, prepare Financial Reports and Applications.
- Inventory control & Payroll.
2003/2004: Euro Accommodation Agency, Lisbon. (EURO 2004 Official Travel Agency)
Travel Agent/Department Manager.
Manage the Groups Department with a team of 5 travel agents.
Call on Key representatives in customer facilities to identify needs, present solutions, close business deals, and train end users. Manage the Hotel Allotment and invoicing.
Sold over 50.000 rooms in 3, 4 and 5 star Hotels throughout the country; arranged bus transfers, car rentals, limousine and helicopter services; accomplishing all set goals and targets, becoming the most searched Travel Agency during the event, contributing for the great success that was the EURO 2004.
1998/2003: Princess Cruise Line, Ltd., Los Angeles, USA
Restaurant Director.
Manage 2 Dining Rooms of 550 seats each and 150 staff. Responsible for the entire operation, public relations, sales, scores, reservations, and total guest satisfaction.
- Responsible for crew training and coaching, resulting in an improvement of the passenger satisfaction and services score by 8%.
- Implemented Service Quality Improvement program resulting in a considerable reduction of customer complaints.
- Implemented several selling techniques and new products, resulting in a revenue boost.
- Main responsible for implementing the Pilot Project called “Personal Choice Dining”, achieving excellent results. Due to its success, this project was later implemented throughout the fleet.
- Managed personally all the public crew areas for 6 months, creating a new position on the fleet know as “Head waiter internal services”, resulting in a new company policy more focused on the well-being of the crew.
- Awarded with the “Employee of the Month” for 5 times in recognition for outstanding performance.
1997: Club “República”, Castelo Branco, Portugal
Public Relations.
In charge of the Marketing strategy and Event Planning (theme nights, concerts, promotional events, parties).
1996: Hotel Alfa Mar****, Albufeira, Portugal
Restaurant Head Waiter.
Responsible for the service and well-being of the customers of a 300-seat restaurant. Event planner (weddings, barbecues and theme nights). Staff supervision, invoicing and controller.
Captain/VIP Waiter.
Supervise and ensure the performance of all the staff in the VIP services.
Cocktail parties and Midnight Buffet supervision. Chief Buffet set up.
Education
• Management Course, 2001 - Johnson & Walles University in conjunction with The Maritime Hotel Academy, Florida, USA.
• High School Graduation in Humanistics (social ciences), 1992 - Escola Secundária de Santo André, Portugal.
• Food & Beverage Course (500 hours), 1993 – Int. Bartending Association, Portugal.
• Dining Room Manager Course, 1999 - Princess Cruises International, Los Angeles.
• Enology and Viticulture Course and Seminar, 1999 - Napa Valley, California.
• Food protection Manager Certification Examination, 2002 – Los Angeles, recognized by the international Food Safety Council.
• Course on Basic Safety/Proficiency in Survival Craft and Rescue Boats, 2002 - Instituto Tecnologias Náuticas, Paço de Arcos – Portugal
Other Skills
- Fluent in English, written and spoken.
- Good knowledge of spoken Italian and Spanish.
- Knowledge of spoken German and French.
- Experienced in the Cruise, Hotel and Tourism industry and in vacation destinies such as: North and South America, Caribbean, Alaska, Hawaii, French Polynesia, Canada and Europe.
- Computer-proficient in Windows, Office, Internet, SAP and AS400.
Activities
Travel, internet, yoga, photography, spear fishing and all water related activities. |
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