melissa0625
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Joined: 20 Jun 2008
Posts: 1
Career Advice: +0/-0
Location: Dalian,China
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 Posted: Fri Jun 20, 2008 8:41 am Post subject: Culture coach of a world top 500 company,Dalian China |
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This work oppotunity is from the call center of a world top 500 company in Dalian.
Job Description：
Assists in the development of culture adaptability, customer handling related soft skills for technical support agents through the provision of ongoing assistance to an assigned team using a variety of coaching methods such as coaching session and on-the-job training.
Main Responsibilities:
- Provides mentoring to identified technical agents on a "one to one" basis on a theoretical and/or practical basis in coaching sessions to improve the agents level of culture or customer handling procedural knowledge.
- Conducts regular mentoring sessions with technical agents as requested by the Technical Support Team-Leader.
- Identifies and prepares regular listing of improvement priorities. These can be either technical or procedural and will be used as the basis for coach sessions.
- Spend a substantial amount of their time taking customer calls as business needs require.
- Assist on interviewing to identify higher potential candidates to take the technical agent job.
- Assist on designing knowledge development and assessment methods in the particular areas.
- Undertakes any other activities as required by the operation.
Qualifications
Requirements:
- Thorough knowledge of Northern American culture
- Outstanding mentoring and teaching ability
- Committed to self-development and the subsequent development of others.
- Basic knowledge of IT
- Familiar with customer service practices
Benefits：
1） Base salary is 5000-8000RMB /month pre-tax and additional allowance
2） 14 month salary /year
3） Allowance for overtime(Call-back Pay) |
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