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rao · Newbie Joined: 16 Sep 2007 Posts: 1 Career Advice: +0/-0

I am rao presently in UK,finished my Masters in sweden before that i was in India.I am looking to work in recruitment,management,hr side(entry level).So please let me know where i have to change my c.v, I will be thankful to each and every one and i apperciate ur help.
thank you very much.

Rao. Yallapragada
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Career Objective:
To pursue a challenging and successful career and be a part of a progressive organization that gives scope to enhance my knowledge and make best use of my skills to achieve my personal goals and organisations goal.

Summary
· Talent for empathizing with all people: staff, customers and management.
· Experience in Process operations and training employees to turn product features into customer-oriented benefits.
· Got Best Employee award for building up effective back office team to maintain the TAT and related process & administration issues.

Personal Characteristics
· Team player
· Attention to detail Organized and procedural
· Committed to quality
· Focused on Objectives
· Enthusiastic
· High Ethics
· Fast learner

Software Skills
Sound knowledge in Microsoft Office, working knowledge in C, Java and Software testing concepts
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Professional Experience
Management Assistant (July 2003 - August 2004)
RPE Ltd (Franchise of Coca-cola)
Responsibilities:

Ø Responsible for dealing in general administration and operational issues
Ø Helped and train, supervised 12 employees
Ø Managing Recruitments and first level Screening of candidates
Ø Able to motivate operations staff toward high morale and productivity, while limiting turnover
Ø Met strict payroll guidelines, reduced turnover and lowered training costs by increasing product knowledge among staff.
Ø Reduced inventory costs through efficient stock management.
Ø Worked with vendors to ensure proper inventory levels and receive discounts, as needed.
Ø Maintained good working relationship with manager and colleagues.
Ø Purchasing Operations and Inventory Management
Ø Maintained high standards of timed delivery of goods in time to the Customers
Ø Daily account receivable verification, Customer complaint resolution
Ø Prepared weekly, monthly, quarterly and yearly MIS on different criteria to analyze and plan for the future

Graduate Assistant: (January 2003 - June 2003)

Responsibilities:
Ø Trained in finance and taxes administration, cash handling, merchandising, Customer service, Trained in human resources. Interview and hire all staff for the office.
Ø Complaint Analysis from customers and performing root cause analysis in case of requirement
Ø Following up of monthly closing transactions.
Ø Incorporating changes in process flows.
Ø Earned reputation for impeccable work and attention to detail.
Ø Promoted in short span of time

Worked closely with Service Research center at Karlstad University in part of Masters Programme for the Thesis.

Previous experience included work in food-service industry while attending Universities at both places to cover my financial expenses

Education:
Master of Science in Service Management Research (2004-2006)
University of Karlstad, Sweden
Courses taken as part of curriculum:

Service Management and marketing - State of the Art Human Resource Management in services
Service Management Control Quantitative Methods in Finance
Quality Management Financial Markets and Institutions
Swedish Studies for Foreign Students

Thesis: Understanding Customers Attitude towards Technology based Self-Services
Proposed: ‘Understanding Customers attitude toward Technology based Self-Services (ATM’s)’.

Description. Investigation was carried to know the customer perception on service quality of ATM’s and also to have knowledge on customer attitudes towards Technology. based Self-Services (ATM’s) The present paper on service quality and self-service based on technology concerns of expected use rather than actual use and customers expectations about new self-service technologies (ATM’s). To reach the purpose we conducted a pilot case study to know the customers attitudes towards technology (speed, accuracy, ease of use, privacy) using ATMs and their perception towards self-service technologies. For date collection we did 26 open interviews and 150 interviews with the help of questionnaire and the data analysis is based on both qualitative and quantitative methods, supported by the qualitative information and literature reviews. Finally in terms of important findings: easy of use, speed, control and accuracy are the main attributes for service quality and customer satisfaction.

Bachelor of Commerce (2000-2003)
Osmania University,India
Courses taken as part of curriculum:
Business Economics Business Statistics
Industrial Organization and Management Industrial Law
Financial Accountancy Management Accountancy
Cost Accountancy Income Tax
Auditing Banking theory and Practice

Project:
Market Research of Retail Commodity
Abstract: Participated in the new account procurement initiative of ICICI Bank. I was instrumental in helping the branch to open 100 new accounts.

Conclusion: The Indian consumer is looking for banking service with a personal touch. The public sector banks have been very indifferent in their approach to individual retail customers. The new initiative taken by private banks like ICICI, to attract customers through personalized service is paying rich dividends.

References available on request

lilo · Posted: Mon Oct 01, 2007 5:45 pm Post subject:

Nothing wrong with your resume from my point of view, rao, on the contrary.
Still, I have some suggestions:
- tailor it (especially the career objective and the skills area) to the specific of the job you are applying to. Meaning don't leave the info in the general;
- improve your skills area. You already have enhanced your skills when listing all the jobs you had and the duties they implied, but if you present your skills at the beginning of the resume (advisable "relevant skills"), then you should make them as effective as possible, thus categorizing them in a good manner:

http://www.cvtips.com/transferable_skill_types.html

That being just a type of categorization.

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