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Nargiz

Good afternoon!

Could you kindly give me your advices on my CV please?

As I'm originally from Azerbaijan ..it is very important for me to get my CV easy readable for european eye...Thanks in advance!

PROFILE:

• QA management specialist, with over 10 year’s extensive experience in:

o ISO certification
o Document Control
o Complaint Control Investigation
o Corrective/Preventive Action
o Statistical Analysis
o Stability programs, etc.

• People & resource manager

• Experienced in MS applications, including Microsoft Word, Excel and statistical software

• Multilingual - English, Russian, Turkish, basic knowledge of Spanish

RELEVANT EMPLOYEMENT HISTORY:

Head of Quality Control Department/Lead Auditor July 2006 –
Silkway Airlines Ltd Baku Cargo Terminal branch office www.bct.az
(Cargo Terminal - 700 employees (10 under my supervision))

Quality Assurance & Quality Control Department Manager July 2006 –
Silkway Airlines Ltd Silkway Technics branch office www.swt.az
(Aircraft Maintenance Organization – 300 employees (10 under my supervision))

Responsibilities:
• Maintain & develop quality management system.
• Define quality procedures: set up & maintain controls & documentation.
• Manage and develop the QA function: set QA compliance objectives and ensure that the targets are achieved.
• Ensure compliance with national and international standards and legislation.
• Consider the application of HSE standards.
• Perform operational audits, with emphasis on assessment of internal controls, monitor performance through gathering relevant data and producing statistical reports.
• Manage a team of quality inspectors.
• Drive the integration of the quality program and behaviors into the organization, including formal job responsibilities, training, inclusion in reviews, and personal results.
• Communicate and train staff in the intent, purpose, use and compliance with the quality manual.
• Identify relevant quality-related training needs.
• Manage the customer complaint procedure, investigation of quality problems, identification of causes and development of corrective and preventative actions.
• Establish and develop good professional working relationships with customers & suppliers, providing a technical service and reference point as required; working with purchasing staff to establish quality requirements from external suppliers;

Achievements:

• Saved the company USD100, 000 a year by implementing a new quality assurance system.
• Implementation of QA system resulted in increased productivity, i.e. customer service department staff numbers have reduced over a six-month period from 22 to 19, but productivity has been maintained at same level.
• Simplified the structure of management – complete overhaul of administrative organization chart.
• Solved major quality assurance problems which previously affected professional services.
• Business strategies and policies recovery, resulting in improved business processes, reductions in risks, improved credibility with the main customers.
• Lead a team towards carrying out a self assessment against the ISO Quality criteria.
• A complete overhaul of the training requirements for BCT staff

Administration and QMS Manager Jan 1998 – June 2006
Murphy Shipping & Commercial Services JV Ltd. www.murphyshipping.com
(Freight forwarding company - 180 employees (30 under my supervision))

Responsibilities:

General:
• Establish a controlled document procedures and responsibilities.
• Ensure quality manual and other appropriate documents are controlled including:
o new/modified procedure review processes
o creation of revision levels,
o return/disposal of old revisions
o communication/training of persons
• Assess quality data to be used for business purposes, create plans to improve, execute plan, and monitor results.

Audit management:
• Determine audit scope and direction
• Establish an internal audit schedule, develop audit programs
• Execute audits in accordance to professional ISO auditing standards
• Guide audit through with written results and recommendations
• Train and establish an internal audit staff throughout the company
• Evaluate business management systems effectiveness & perform special reviews

Achievements:

The successful delivery of many projects:

• Develop a Quality Management System in accordance with the principles of ISO 9001: 2000.
• Establish & revise the Quality Manual to provide comprehensive coverage of all functions, whilst ensuring that full compliance to the standards were maintained against the criteria set in ISO 9001:2000 standards.
• Lead company to achieve successful certification for ISO 9001:2000 by rewriting & re-implementing the company's quality assurance procedures.
• Identify key risks to the corporate goals of measurable quality that increased the acceptance level of rendering services from 96% to 99%.
• Establish a plan to reveal weaknesses and reduce or eliminate risks to achieving the
quality goals, that developed into customer complaints reduction by over 50% and
performance increase by over 7%.
• Develop and implement training programs, develop quality database, liaise with clients and specify and contribute to the enhancement of the quality culture of the organization.

EDUCATION:

Azerbaijan State Oil Academy (join program with Chicago State University, USA)
Degree: MBA, major in QA & business administration management
2004 - 2006
Azerbaijan State University
Degree: BS in biology & chemistry, major in natural sciences 1991 – 1998

TRAININGS:

Lloyds Registered Quality Assurance QMS Lead Auditor course 2006 Nov 20-25

KSM/SGS Quality Manager / Quality Consultant for ISO 90001:2000 course
2004 May 04-07

SGS QMS Internal Auditor for ISO 9001:2000 course
2003 Feb 19-24

Applied Technologies Institute Microsoft Power Point Presentationer course
2004 Sep 25-30

SETEXPO Strategies of effective exposition course
2006 Feb 9-10

safri · Expert Joined: 20 Sep 2006 Posts: 213 Career Advice: +1/-1

Your resume looks allright if you ask me. It is detailed where it has to, the ideas are formulated in a comprehensive and presentable way....
It could use a resume career objective, which can be placed in the beginning...and you can make use of part of the info you have inserted in the profile area. Also, it could use a skills area, in which you first include the relevant ones, then the foundation ones.
I have nothing else to say about it but good things.

PS> It might be just a little bit too long, but then again, you can format it to look short Very Happy

monder · Newbie Joined: 13 Sep 2008 Posts: 1 Career Advice: +0/-0

Good afternoon,

It is perfect.

We are a Turkish consultancy and training company. We would like to extend our activities to Azerbaijan and we need a partner like you in Azerbaijan if you are interested.

Please visit our web page www.ipekyonetim.com

Murat Onder

General Manager

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